Maintenance

We'll be performing scheduled maintenance on the Database. During this 45-minute window, the website will remain accessible, but services like email verification reminders, e5 claim uploads, claim clean-up, claim email fallback and claim push notifications will be unavailable. An additional 15 minutes is needed for system tests and to remove the alert copy from the website.

We'll be performing scheduled maintenance on the User Identity Infrastructure. During this 45-minute window, login-related features like membership registration, password resets, and SSO linking will be unavailable. The website and other services will remain operational. An extra 15 minutes is required for system tests and to remove the alert copy from the website.

We'll be performing scheduled downtime on the OMS. The outage window could be up to 30mins, during that time the OMS (web platform) will be unavailable. The OMS mobile app, DHF website and other services (e.g. QQ & MAF) will remain operational.

To help maintain a stable environment and minimise any potential risks, the DHF & DMS code freeze will be from: December 6 to January 31. This means that no code changes will be deployed to production. If any critical fixes are required, these are to raised as ‘Fatal - Highest’ in Service Desk and discussed with the fund to determine the next steps.