Incidents and maintenance reported on status page for Doctors Health Fund https://status.doctorshealthfund.com.au/ https://d1lppblt9t2x15.cloudfront.net/logos/7e43e5f8028b64938612bee0b5d8b584.png https://status.doctorshealthfund.com.au/ en https://status.doctorshealthfund.com.au/maintenance/1106144 Tue, 27 Oct 2026 23:47:30 -0000 https://status.doctorshealthfund.com.au/incident/1106144#6bd17788ae4ae06bc33c5e6c23c9be581e44bc1b98c0459364a4b56f3fbf31f1 Maintenance We'll be performing scheduled maintenance to the production DMS platform to roll out a set of security enhancements, optimisations and HAMBS bug mitigation. This includes DevOps and maintenance updates. This is not likely to cause any outage or disrupt any services during this window. https://status.doctorshealthfund.com.au/maintenance/1089684 Wed, 21 Oct 2026 00:30:00 -0000 https://status.doctorshealthfund.com.au/incident/1089684#d45b4cffaf83aea140cd13c5dfad49322e5d04a38deba297961fef55de22c9a0 Maintenance Maintenance completed https://status.doctorshealthfund.com.au/maintenance/1089684 Wed, 14 Oct 2026 03:13:50 -0000 https://status.doctorshealthfund.com.au/incident/1089684#1ddea75981165fe827b8098a1c0011d95f6c10cda354ac7ffa5c98683a16e569 Maintenance We'll be performing scheduled maintenance to the production DMS platform to roll out a set of security enhancements and optimisations. These include strengthened backend security controls. This is not likely to cause any outage or disrupt any services during this window. https://status.doctorshealthfund.com.au/incident/1056410 Wed, 09 Sep 2026 08:00:00 -0000 https://status.doctorshealthfund.com.au/incident/1056410#26673c13ac10dc180920a192512cce2d380ef693485cece620301da824fcf07b Incident The identified issue was caused by unhandled errors occurring when submitting multiple claims. A fix is available in the next release. https://status.doctorshealthfund.com.au/incident/1056410 Tue, 08 Sep 2026 03:00:56 -0000 https://status.doctorshealthfund.com.au/incident/1056410#634f7d213d0dcd81f668d953aa69aae2e7de879cb5b64884115bb7540309367c Incident OMS Backend recovered. https://status.doctorshealthfund.com.au/incident/1056410 Tue, 08 Sep 2026 02:59:00 -0000 https://status.doctorshealthfund.com.au/incident/1056410#79872423b24f75aba7308b1322c66462cb7e9b49ad109d983713a05723d66f52 Incident OMS Backend started experiencing issues. https://status.doctorshealthfund.com.au/incident/1037817 Mon, 31 Aug 2026 04:50:00 -0000 https://status.doctorshealthfund.com.au/incident/1037817#65f623ae746a962344ebfe21b0544fae72e60dc05ca030ef0f933490e82c0d59 Incident The identified issue was caused by excessive load from a malicious actor. Mitigations have been put in place to reduce a recurrence (DWM-3841 and DWM-3842). https://status.doctorshealthfund.com.au/incident/1037817 Fri, 28 Aug 2026 16:18:53 -0000 https://status.doctorshealthfund.com.au/incident/1037817#3633277f47648f06ccfbe7a48a8bfb7d9f4fabf00ebe6733b422b4553a7a9bc7 Incident Website recovered. https://status.doctorshealthfund.com.au/incident/1037817 Fri, 28 Aug 2026 16:18:00 -0000 https://status.doctorshealthfund.com.au/incident/1037817#bd813dcd3d8570700b322775160e4343c7a340df3eb937f31fc0310dab3b16e3 Incident Website started experiencing issues. https://status.doctorshealthfund.com.au/maintenance/1020328 Wed, 19 Aug 2026 01:05:11 -0000 https://status.doctorshealthfund.com.au/incident/1020328#2730347ff304999fcd96eaf552ab82719112fc2d2b6c28530f745c93a0eb750f Maintenance The DHF website and related services have a scheduled maintenance period. During this period the DHF website may be inaccessible, as a whole or in certain areas and functionality, or experience longer than average latency. https://status.doctorshealthfund.com.au/maintenance/826297 Mon, 16 Feb 2026 05:45:37 -0000 https://status.doctorshealthfund.com.au/incident/826297#eb9e65e1e0de4df1a4da2a446e21829a18763bb91a3cb4fbd477c094324dec35 Maintenance We'll be performing scheduled infrastructure maintenance to the production cache service to use frequently rotated credentials to strengthen DMS’s security posture. This may cause a 0-5min outage. During this window, the DMS Website and Mobile App may become unavailable. https://status.doctorshealthfund.com.au/incident/821539 Thu, 29 Jan 2026 00:10:00 -0000 https://status.doctorshealthfund.com.au/incident/821539#f0396c306905830426be69dd5006f4884fe93853d8519cb05f8723b1ec260de5 Incident OMS Backend recovered. https://status.doctorshealthfund.com.au/incident/821539 Thu, 29 Jan 2026 00:09:00 -0000 https://status.doctorshealthfund.com.au/incident/821539#4981f99a8ee2fcb79d3d69afab49bbd1df081fa271705bfe3224d7e34e6a30f3 Incident OMS Backend experienced a degraded state. https://status.doctorshealthfund.com.au/maintenance/813069 Tue, 27 Jan 2026 23:05:11 -0000 https://status.doctorshealthfund.com.au/incident/813069#2bc0ee8f68675c7ec2dfe4d0bcbcba8ed3e4f3a16ff751cda18fe30888a4a600 Maintenance We'll be performing scheduled maintenance in AWS to move to managed database admin credentials, allowing frequent and automatic rotation of credentials to improve security. This may cause a 0-5min outage. During this window, Online Members’ Services may become unavailable. https://status.doctorshealthfund.com.au/maintenance/759477 Thu, 06 Nov 2025 22:19:55 -0000 https://status.doctorshealthfund.com.au/incident/759477#131a2958d54066c7c6fd344def4aaed4ed61fa23e9e3c8fb05ab80772f312945 Maintenance We'll be performing scheduled maintenance in AWS to migrate ECS Service ARNs. This may cause a 0-5min outage. During this window, QQ, MAF and promotions may become unavailable. https://status.doctorshealthfund.com.au/incident/738892 Wed, 15 Oct 2025 05:52:00 -0000 https://status.doctorshealthfund.com.au/incident/738892#520af52ee09366641b9eb8b64a363d441a4d0e39ea96414081742b90a7da96bb Incident This downtime was caused by an edge routing issue, where some requests were being rejected due to unexpected header formatting. We deployed a fix to handle all header formats correctly, resolving the issue immediately. https://status.doctorshealthfund.com.au/incident/736532 Wed, 15 Oct 2025 05:49:00 -0000 https://status.doctorshealthfund.com.au/incident/736532#039ef22c7519cf89470408ec1975a4e2d20a21cb2d9bf9de173c3f567029d333 Incident This downtime was caused by an edge routing issue, where some requests were being rejected due to unexpected header formatting. We deployed a fix to handle all header formats correctly, resolving the issue immediately. https://status.doctorshealthfund.com.au/incident/738892 Tue, 07 Oct 2025 00:36:53 -0000 https://status.doctorshealthfund.com.au/incident/738892#ac41220b5dd68f07c36eb31714324c07a489008f7a8542c1ae1b111cfe3a9027 Incident Website recovered. https://status.doctorshealthfund.com.au/incident/738892 Tue, 07 Oct 2025 00:19:00 -0000 https://status.doctorshealthfund.com.au/incident/738892#03a63bfb84b80124c86946c4f05f49925d7d06fbe959a74f8a1db9b4b71a0bae Incident Website went down. https://status.doctorshealthfund.com.au/incident/736532 Thu, 02 Oct 2025 19:08:07 -0000 https://status.doctorshealthfund.com.au/incident/736532#095f4b42193ba7851e82a9e6f06f681325185a81d8233235e3fbd53c619cc88e Incident Website recovered. https://status.doctorshealthfund.com.au/incident/736532 Thu, 02 Oct 2025 19:07:43 -0000 https://status.doctorshealthfund.com.au/incident/736532#8827c7611f7aca8acafe124469aa1b82cda7aa7f229b7955b35670873638539d Incident Website went down. https://status.doctorshealthfund.com.au/maintenance/599803 Tue, 10 Jun 2025 02:08:34 -0000 https://status.doctorshealthfund.com.au/incident/599803#04b89587e663a12e4706a9517881027a99bec53e978ff72c5a9070b6304cf4e1 Maintenance We'll be performing scheduled maintenance on caching services. During this window, there might be an outage of up to 5mins and DMS will not be accessible. https://status.doctorshealthfund.com.au/maintenance/461834 Fri, 15 Nov 2024 03:38:24 -0000 https://status.doctorshealthfund.com.au/incident/461834#2190d06ac0613a56c3e5a44637c4a5ef71af176f139faa1f32cc2fc4881d71ef Maintenance To help maintain a stable environment and minimise any potential risks, the DHF & DMS code freeze will be from: December 6 to January 31. This means that no code changes will be deployed to production. If any critical fixes are required, these are to raised as ‘Fatal - Highest’ in Service Desk and discussed with the fund to determine the next steps. https://status.doctorshealthfund.com.au/maintenance/459719 Tue, 12 Nov 2024 00:20:13 -0000 https://status.doctorshealthfund.com.au/incident/459719#76e36f0c1a50d55103076ff65ae9ed930a3977b6d95dd0c2b4d98cac26be7216 Maintenance We'll be performing scheduled downtime on the OMS. The outage window could be up to 30mins, during that time the OMS (web platform) will be unavailable. The OMS mobile app, DHF website and other services (e.g. QQ & MAF) will remain operational. https://status.doctorshealthfund.com.au/maintenance/440991 Tue, 08 Oct 2024 04:26:25 -0000 https://status.doctorshealthfund.com.au/incident/440991#bc80578ba89b7f67e609974743e33203e7da3d1eaae0b1c0bb1ddbb9b4f104f5 Maintenance We'll be performing scheduled maintenance on the Database. During this 45-minute window, the website will remain accessible, but services like email verification reminders, e5 claim uploads, claim clean-up, claim email fallback and claim push notifications will be unavailable. An additional 15 minutes is needed for system tests and to remove the alert copy from the website. https://status.doctorshealthfund.com.au/maintenance/440987 Tue, 08 Oct 2024 04:23:54 -0000 https://status.doctorshealthfund.com.au/incident/440987#e1d623404988905a8440bf5ef7db04f9542058a42abf80799ec8576be99203f4 Maintenance We'll be performing scheduled maintenance on the User Identity Infrastructure. During this 45-minute window, login-related features like membership registration, password resets, and SSO linking will be unavailable. The website and other services will remain operational. An extra 15 minutes is required for system tests and to remove the alert copy from the website.